Privacy Policy

1. INTRODUCTION

Velvit Team ("we," "us," or "our") operates the mobile application Velvit (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Velvit is an AI-powered application that creates travel photos from text descriptions. By using the App, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your Name, Username, and Email address.
• Customer Support: We collect information you provide when you contact us for support, including the content of your messages.
• Generated Content: Text descriptions you input to generate images.

2.2 Information Collected Automatically

• Device Information: We collect details about your mobile device, including model, operating system version, and unique device identifiers.
• Usage Statistics: We track how you interact with the App, features used, and time spent.
• Crash Logs: Data related to app crashes to help us fix bugs.
• Location Data: With your explicit permission, we may collect precise or approximate location data to enhance the travel context of generated images.

2.3 Cookies and Tracking Technologies

We use Cookies and potentially Web Beacons to manage user login sessions and store user preferences.

3. AI AND IMAGE GENERATION PRIVACY

• No Facial Recognition: We do not perform facial recognition or biometric analysis on your photos.
• Image Retention: Images generated are created for your immediate use. They are stored locally on your device by default. We delete generated images from our servers immediately after generation is complete.
• No Training: We do NOT use your personal data, text inputs, or generated images to train our AI models or for marketing purposes.

4. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• To provide, operate, and maintain the App.
• To personalize your experience.
• To improve the App’s functionality and fix bugs.
• To ensure the security of our platform.
• To provide customer support.
• To comply with legal obligations.

We do NOT sell your personal information to third parties.

5. DATA SHARING AND DISCLOSURE

We may share your information in the following minimal circumstances:

• With Your Consent: When you explicitly agree to share information.
• Service Providers: We may employ third-party companies (data processors) to facilitate our App, solely to perform services on our behalf under strict confidentiality agreements.
• Legal Compliance: To comply with applicable laws, regulations, or court orders.
• Protection of Rights: To protect the rights, property, or safety of Velvit Team, our users, or others.
• Cross-Border Transfer: Your data may be transferred internationally. We rely on Standard Contractual Clauses (SCCs) to ensure data protection during such transfers.

6. DATA SECURITY

We implement administrative, technical, and physical security measures to protect your personal information. These include:

• Encryption of data in transit and at rest.
• Strict access controls for our personnel.
• Regular security audits.
• Data backups.

7. DATA RETENTION

• Account Data: Retained as long as your account is active.
• Deletion: If you delete your account, your personal data will be deleted or anonymized within 30 days.
• Usage Logs: Retained for up to 12 months for analytics.
• Support Records: Retained for 6 months to ensure query resolution.

8. YOUR RIGHTS

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data.
• Restrict or object to the processing of your data.
• Withdraw your consent at any time.

To exercise these rights, please contact us at phamlinhtrang1209@outlook.com. We will respond to your request within 5 business days.

9. CHILDREN'S PRIVACY

This App is intended for users aged 17 and older. We do not knowingly collect personally identifiable information from children under 17. If we discover that a child under 17 has provided us with personal information, we will delete it immediately.

10. GOVERNING LAW

This Privacy Policy shall be governed by the laws of the Principal Place of Business of Velvit Team, without regard to its conflict of law provisions.

11. CHANGES TO THIS POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.